Amy Schabacker Dufrane
Ed.D., SPHR, CAE
CEO
HR Certification Institute
USA

Amy Dufrane is CEO of the HR Certification Institute, where she focuses on developing collaborative long-term partnerships with individuals and organizations looking to create and deliver change around human capital. Before joining HRCI, she spent more than 25 years in progressive organizations continuously innovating human capital. Dufrane is an adjunct faculty member at the Marymount University. She also serves on the advisory board of Columbia Lighthouse for the Blind, ANSI's WorkCred initiative, and the Northern California Human Resources Association. Dufrane holds the HR Certification Institute designation of Senior Professional in Human Resources (SPHR) and the Center for Association Leadership certification the Certified Association Executive (CAE). She also holds a doctorate from the George Washington University; an MBA and MA from Marymount University; and a BS from Hood College.


Jim Spichiger
Assistant Vice President, Process Transformation Team
Park National Bank, Newark, OH
USA

Jim Spichiger as over thirty years’ experience in the quality profession as a manager, coach, Black Belt, engineer and auditor. He currently utilizes his process improvement skills in the financial services sector but has previously worked in the manufacturing, construction, and service sectors.

Spichiger has a degree in Mechanical Engineering from Villanova University, is a licensed Professional Quality Engineer, a certified Lean Six Sigma Master Black Belt, and holds eight ASQ Certifications. He is an ASQ Fellow, a two time Malcolm Baldrige examiner and a former member of both ASQ Board of Directors and the Executive Committee of Quality New Jersey.

For over 20 years, Spichiger is an instructor for the CQM/OE, CQI, CQT, CQA and CQIA ASQ certification exam preparatory courses. Spichiger was instrumental in developing and maintaining the course content for CQI, CQT, and CQA courses. In addition he routinely teaches White Belt, Yellow Belt and Green Belt Lean Sigma Sigma courses.

Spichiger has been a member of ASQ for nearly 30 years and has been an active member of the ASQ Inspection Division Management Committee since 1996. He currently is the Inspection Division Chair, serves on ASQ Awards Board, and is actively involved with his local ASQ Section in Columbus, OH. He has presented at numerous meetings, webinars and conferences on a variety of quality related topics.


Carl Andrews
MBA, M aps
Head of Aviation, Aerospace & Defence
London

Carl Andrews has over 20 years' experience in the Aviation, Aerospace & Defence industry. Leading operations in both USA & UK businesses. Latterly Carl's experience & drive for continuous improvement has seen him take Business Development Sales Leadership roles for Ideagen PLC who supply Quality, Safety, Audit & Risk management software.
Carl's early years saw him underpin his knowledge with a Diploma in manufacturing & a master's Degree in business administration from the University of Derby UK. Carl has gained Six Sigma accreditation which have formed the foundations for previous business changes. Taking businesses through manufacturing transformations to deliver Operational, Quality & safety best practice environments. These have been previously recognized with customer performance & "Supply Chain for the 21st Century" SC21 awards.
Ideagen provides software and services to organisations operating within highly regulated industries such as aviation, manufacturing, and life science. Ideagen's diverse and varied customer base includes many well-known, global brands such as British Airways, Aggreko, BAE, Ryanair, US Navy, KLM, BBVA, Bank of New York, Commerzbank, Meggitt, Heineken, Johnson Matthey, Haeco Group and European Central Bank.



John R. McElligott
CEO,
York Exponential
USA

John McElligott has always had a passion for helping and improvingthe quality of life of others. As a Marine, he was employed as acombat engineer during 9/11. Specializing in demolitions, explosives,construction and engineering, he also served as a SAW (squadautomatic weapon) gunner and ultimately Squad leader. John washonorably discharged with the rank of Sergeant. As Co Founder of Royal Square Development and CEO of the Squared Collective, John spearheaded technology, marketing, community engagement and investor relations as well as being a driving force in Business and Economic Development. Helping to growthe company from 4 employees to nearly 40 in 18 short months healso worked on the acquisition and development of more than 50properties in downtown York including but not limited to the $1,650,000 Bond Building project and most recently the $14,000,000Market Street Revitalization Project.

Previous to co-founding RSDC, John served as CEO and Founder oftwo tech startups and was a graduate of the Benjamin Franklin Technology Partners, Techcelerator program, with his company beingthe only graduate from that cohort to receive investment funding.

A sought after national speaker on the impact exponential technology,robotics and artificial intelligence will have on rural and 3rd tier citiesJohn left Royal Square 3 years ago and is currently the President ofthe “The Fortress Initiative”, CEO of “The Fortress Academy” and CEOof “York Exponential”, a collaborative robotics company. John is alsothe lead in the York Plan 2.0 Innovation District, a proposed, 250,000sqft Robotics and Technology campus in downtown York PA.

Johns’ primary passion has been focused on the rise of third tier cities.Known professionally as a Vision Caster and Technical Futurist, Johnbelieves that emerging technology represents an incredibleopportunity for all of our citizens and that it is his responsibility to dowhat he can to expose our citizens to robotics and other technology inan effort to leave no community behind.



Moataz El-Menshawy
M.Eng, P.Eng, PMP, CSSBB, CQE, CQIA
Owner / Managing Director,
Think Quality First Consulting & Training Services INC
Canada

Moataz El-Menshawy has 20 years of progressive experience in the quality field in various industries in addition to consulting and teaching at technical colleges in Ontario and British Columbia, Canada. He’s the founder and managing director of Think Quality First Consulting & Training Services Inc. – a consulting firm specializes in quality management systems development and implementation, Six Sigma and continuous improvement projects, statistical quality and core quality tools training and implementation.

His passion for quality and continuous improvement stems from multiple years of work experience in the quality field where he worked for various automotive, wind turbine, natural gas and injection moulding companies in Ontario and British Columbia, Canada.

In addition to his professional work experience, Moataz pursued his passion for teaching where he developed and delivered various courses at technical colleges between Ontario and British Columbia. He developed and delivered technical courses in statistical quality, core quality tools, statistical process control, process capabilities, Six Sigma Green Belt and Black Belt, and project management courses.

As a senior member of the American Society for Quality (ASQ) since 2004, Moataz is one of their certified instructors developing and teaching various programs spanning from one-day workshops to multiple-weeks refresher courses; teaching the Certified Manager of Quality/Organizational Excellence (CMQ/OE), Certified Quality Engineer (CQE), Certified Six Sigma Yellow Belt (CSSYB), Certified Six Sigma Green Belt (CSSGB), Certified Six Sigma Black Belt (CSSBB) and Certified Quality Inspector (CQI).

Moataz holds a bachelor degree in Mechanical Engineering from Alexandria University and a Master of Engineering degree in Engineering Management from the University of Ottawa. He is a Professional Engineer registered with Engineers and Geoscientists of British Columbia. He is a Project Management Professional (PMP), certified by the Project Management Institute (PMI). In addition to that, he holds various certifications from the American Society for Quality (ASQ); a Certified Six Sigma Black Belt (CSSBB), a Certified Six Sigma Green Belt (CSSGB), a Certified Quality Engineer (CQE) and a Certified Quality Improvement Associate (CQIA).

Laurent A. Voivenel,
Senior Vice President, Operations & Development for Middle East, Africa & India,
UAE

Laurent A. Voivenel is the Senior Vice President, Operations & Development for Middle East, Africa & India for Swiss-Belhotel International, spearheading the group’s expansion in the region. He holds over 30 years of extensive international hotel and asset management experience with some of the world’s leading and most prestigious hospitality brands including Starwood Hotels & Resorts and Hilton Hotels & Resorts.
Prior to joining Swiss-Belhotel, Laurent was the Chief Executive Office of HMH – Hospitality Management Holding for over three and a half years and was the primary driving force behind repositioning HMH as the Middles East's largest and most credible operator in the dry segment while setting in motion aggressive expansion.
With a Masters in Business Administration (MBA), Laurent has a proven track record in areas of corporate mergers and acquisitions, hotel development and investment, multi-brand operations, as well as outstanding management experience across Europe, Asia Pacific and the Middle East.
Being based in the Middle East for the last 17 years, Laurent also has a deep understanding of the region's unique business dynamics and culture that has resulted in a solid network and close ties with hotel owners, developers and investors.


Trevor Craney
ASQ Fellow, CRE & CQE; PMP
Associate Director, Statistics
United Technologies Aerospace Systems
USA

Trevor Craney works for UTC Aerospace Systems, a division of United Technologies. Trevor is Associate Director, Statistics. He has taught numerous courses for ASQ and within UTC on topics of reliability, risk and statistics. Trevor currently serves as the Chair-Elect for the ASQ Reliability and Risk Division. He also serves ASQ as the Chair of the Society Examining Committee, and he is on the Board of Directors for RAMS.

Trevor is a lifetime member of the Society of Reliability Engineers, and a Senior Member of the Institute of Industrial & Systems Engineering, where he is also serving as President-Elect for the Quality Control and Reliability Engineering Division.

Trevor is an ASQ Fellow, an ASQ Certified Reliability Engineer (CRE), and an ASQ Certified Quality Engineer (CQE). He also holds certification as a PMI Project Management Professional (PMP). He holds three Masters degrees: M.S. in Statistics from University of South Carolina, M.S. in Industrial & Systems Engineering from University of Florida, and M.S. in Reliability Engineering from University of Maryland.



Jim Nelson
Airworthy Aerospace, Inc.
Director of Corporate Continuous Improvement and Manufacturing Quality
USA

Jim Nelson works for Airworthy Aerospace, Inc., a leading Aerospace manufacturer and service provider. Jim, Director of Corporate Continuous Improvement and Manufacturing Quality and has been leading the Airworthy Aerospace organization on a strategic journey to develop, implement and innovate processes cross-functionally. Jim has over 20 years' experience and he has a global management experience with lean, six sigma and development of innovative systems including patented designs. Jim is also a contract instructor at the University of Minnesota College of Continuing and Professional Studies where he teaches Innovation and Change Management in Business Process Improvement. Jim is a Senior member of ASQ and active in the Minnesota section of ASQ as the past chair and treasurer.
He is an experienced Baldrige examiner, leading and participating on teams at the state and national level. Jim holds a Bachelor of Science degree in Electronic Engineering Technology, a Master of Business Administration (Finance), certified Lean Six Sigma Black Belt and Certified Manager of Quality/Organizational Excellence (CMQ/OE).

William Troy
CEO,
ASQ World Headquarters
USA

William J. Troy joined ASQ in 2014 following a 38-year U.S. Army career, from which he retired as Lieutenant General (three stars). His most recent position was director of U.S. Army Staff at the Pentagon. Troy served in Europe, the United States, Asia, and the Middle East. At ASQ, Troy directs the organization’s mission to advance quality and quality tools worldwide. His duties include ensuring the alignment of the strategies and goals established by ASQ’s board of directors. He also works with ASQ’s volunteer member leaders and represents ASQ as a board member of the ANSI-ASQ National Accreditation Board, Exemplar Global, and the Baldridge Foundation.

Troy was director of the U.S. Army Staff from August 2010 until July 2013. He led 20,000 military staff and civilians, assisted in the oversight of a $5 billion budget, and ensured the integration and coordination of policies, plans, and decisions affecting the entire U.S. Army.

Prior to his tour as director, he served as the Commanding General, U.S. Army Alaska, where he was responsible for the combat readiness of 12,000 soldiers, and the welfare of 20,000 family members.

He has held a number of significant general officer positions on behalf of the U.S. military, including Chief of Staff for III Corps in Iraq during Operation Iraqi Freedom.

Troy was commissioned in the infantry from the United States Military Academy, where he received a Bachelor of Science degree. He received master’s degrees from the Naval Postgraduate School, and the Naval War College, and was a Senior Fellow at Harvard University’s Weatherhead Center for International Affairs.

He is the recipient of numerous awards, including the Bronze Star, the Combat Infantryman Badge, the Ranger Tab, Master Parachute Wings, the Distinguished Service Medal, and Commander in the French National Order of Merit.



Elmer K. Corbin
2018 Chairman of the Board, ASQ
Director and Global Delivery Excellence Leader
IBM Watson Health
USA

Elmer Corbin serves as Global Delivery Excellence Executive, IBM Watson Health. In this role he is responsible for collaborating globally across IBM and with industry partners to bring together disparate and siloed assets to create breakthrough innovation that help our clients execute their strategy and succeed in their mission.

Throughout his 30-year career at IBM, he has served in a wide variety of major technical, business, and executive leadership roles, including leading a business unit of more than 700 employees responsible for the development and delivery of the BlueGene/L supercomputer and the core processor technology that helped all three of IBM's leading video game console clients revolutionize the home entertainment market. Prior to his current role, he was Director of Corporate Quality, where he led the enterprise transformation of IBM's global quality management system and created an innovative client experience analytics framework to provide insights on ways to improve the quality of the end-to-end experience clients have with IBM.

Jorge J. Roman
Dubai Police
International Consultant in Business Excellence & Benchmarking
UAE

Mr. Román is PhD (Lleida University in Spain), a Mechanical Engineer with a MBA (NSU, Tulsa-Oklahoma, USA). His areas of expertise focus on the application of Quality Improvement to business in service and products (TQM, Lean Management, Business Excellence Framework, QMD). Professional Speaking/Education & Training. Conduct organizational assessment using Business Excellence Frameworks like Malcolm Baldrige, Iberoamerican, CAF, & Chilean to create customer-centric organizations. Global Presence: Speaker in business excellence at local, regional, national and international levels. Over 35 presentations around the world (Dubai, United States, New Zealand, México, China, Malaysia, Iran, Venezuela, Singapore, Argentina, Peru, Kuwait, Philippines, Colombia and Chile).
Jorge Román is currently an International Consultant in Business Excellence & Benchmarking at Dubai Police Headquarters in Dubai UAE. He is a part-time professor at University of Chile (Business and economic School), University of Piura in Peru and Panamerican Business School in Guatemala. ASQ Chile Country Counselor, International Academy for Quality (Member), Organizational Excellence Technical Committee of the Quality Management Division, ASQ, ViceChairman (2011-2013) of Global Benchmarking Network (GBN), Global Performance Excellence Award Executive Committee, International examiner for the Baldrige Training Program, Senior Examiner for the Iberoamerican Quality Award, and APQO (life time member). Subject Matter Expert for the Abu Dhabi Award for Excellence in Government Performance. Steering Committee Member – ASQ Organizational Excellence 
Technical Committee. Board of Judge at The International Best Practice Competition. Quality Management Forum (QMF) Editorial Review Board-ASQ.

Ramez A. Baassiri
Board Member,
AHB Group Investments,
UAE

As a student of the world and a global citizen, Raméz's experience stems from a range of explicit / formal education, as well as implicit/ workexperience.
Raméz who has served for the past 2 decades as a family board member of A.H.B. Group Investments company, a privately held multigenerational family business invested in a wide variety of fields, with each new generation seeking new innovation and interest; whilst adhering to the families values of integrity, fairness, respect, Trust and commitment to excellence. (www.ahbgroup.com)
He Holds a number of degrees from the US and UK. Additionally, he has attended a number of Executive Programs, including those offered at Columbia Business School, Harvard Business School and singularity university.
This has afforded him vast experience and insight, on the workings of Family business. It is because of this he decided to write his book "Interrupted Entrepreneurship TM" with Forbes Books. The goal includes addressing disruptions across a range of areas while sharing with others the tools on how to "embracechange in the Family Business".
He is the founding member of The U.A.E. chapter of Entrepreneurs' Organization (EO) and is a member of the Young Presidents' Organization (YPO) , as well as several other CEO organizations.
Raméz also serves as a member of several boards for both privately and publically traded companies.

Sid Ahmed Benraouane
Advisor, Dubai Police,
Dubai

A thought leader with 20+ years of experience, Professor Benraouane teaches and advises executive teams in the government and the private sector on issues related to innovation, digital transformation, change management, leadership and excellence.

Dr. Benraouane’s work focuses primarily on the decision making process. As such, he helps organizations develop and implement frameworks to forecast, predict and make projections about business threats and events that may impact their digital transformation strategy. He also coaches managers on how to create an innovation ecosystem that channels employees’ creativity and helps leaders manage change and disruptions.

Dr. Benraouane co-chairs, with Jim Harrington, Working Group 1 of the American ISO delegation (US TAG Technical Committee 279) tasked with the development and the publication of the new Innovation Management System Standard ISO 50501. Dr. Benraouane is a member of American International Association Of Innovation Professionals and holds a Ph.D. from the University of Minnesota USA. He is the author of two textbooks.

Speakers

Amy Schabacker Dufrane
Ed.D., SPHR, CAE
CEO
HR Certification Institute
USA
View Profile
Carl Andrews
MBA, M aps
Head of Aviation, Aerospace & Defence
UK
View Profile
Elmer K. Corbin
2018 Chairman of the Board, ASQ
Director and Global Delivery Excellence Leader
IBM Watson Health
USA
View Profile
John R. McElligott
CEO,
York Exponential
USA
View Profile
Jorge J. Roman
Dubai Police
International Consultant in Business Excellence & Benchmarking
UAE
View Profile
Jim Nelson
Airworthy Aerospace, Inc.
Director of Corporate Continuous Improvement and Manufacturing Quality
USA
View Profile
Jim Spichiger
Assistant Vice President, Process Transformation Team,
Park National Bank, Newark, OH
USA
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Laurent A. Voivenel
Senior Vice President, Operations & Development for Middle East, Africa & India,
Swiss-Belhotel International
UAE
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Moataz El-Menshawy
M.Eng, P.Eng, PMP, CSSBB, CQE, CQIA
Owner / Managing Director,
Think Quality First Consulting & Training Services INC
Canada
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Ramez A. Baassiri
Board Member,
AHB Group Investments,
UAE
View Profile
Sid Ahmed Benraouane
Ph.D.
Advisor, Dubai Police
Dubai
View Profile
Trevor Craney
ASQ Fellow, CRE & CQE; PMP
Associate Director, Statistics
United Technologies Aerospace Systems
USA
View Profile
William Troy
CEO,
ASQ World Headquarters
USA
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